Starbucks operates around 36,000 stores in 80 countries, including about 16,000 in the US. More than 8,900 of those US locations are company‑operated. Related stories: ...

For many executives, customer experience (CX) is often equated with customer service, the operational support involved with ...

SEASON. HY-VEE EMPLOYEE IN IOWA IS GOING ABOVE AND BEYOND WITH HER HELPFUL SMILE. YES, AS SHE WALKED INTO WORK THIS MORNING, SHE WAS GREETED WITH A BIG SURPRISE. SHE LOOKS SHOCKED. JULIE HEADLEY IS ...

Jim Eckes says that when he founded telecom business TieTechnology in 2006, customer service was “truly a miserable experience.” When artificial intelligence tools started popping up nearly two ...

The B2B technology market has been in a state of deep freeze for well over two years, since the Fed began increasing interest rates, raising borrowing costs, and making funding more difficult. Mergers ...

While mostly hoping to slash the agency, there is one part of the Internal Revenue Service where President Trump is seeking to significantly add staffing: customer service. While the White House is ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on call ...

Figuring out how to get support as a customer can be challenging. But with Chime — a fintech company that offers banking services purely online — contacting customer service is straightforward.

Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand ...

The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer inquiries, plus AI-generated response suggestions for human agents. Emily is an ...

With AI-Powered Chatbots Coming to Customer Service, Are Mortgage Customers Ready? Artificial intelligence (AI) is here to stay. Three-fourths of business leaders say they are planning to escalate ...