Phound expands its platform with broadcast messaging, vCon-based CRM sync, smart meeting controls, and enhanced recording tools.

The customer journey analytics market could be an $83 billion industry in just seven years, SkyQuest Technology Consulting Predicts.

CRM failures often stem from selecting platforms misaligned with core business needs, making it essential to understand a CRM's origin and foundational design before choosing.

Don't let short-term savings chip away at the experiences that keep customers loyal.

Upland Software, a provider of knowledge and content management software, has made its RightAnswers available in AWS Marketplace, a digital catalog with thousands of software listings that run on ...

Press Ganey Forsta's new Diaries integration brings focus groups, interviews, and ethnographic research together.

The Adauris acquisition accelerates Landbase's inbound roadmap with new signal-driven publishing capabilities that unify outbound and inbound in a single GTM platform.

BlueSnap, providers of a payment orchestration platform, has partnered with Commerce to deliver a B2B payments and AR automation solution for BigCommerce B2B Edition.