'Impactful to our customers': JEA sees record-breaking call volume after weekend cold snap
2:58
'Impactful to our customers': JEA sees record-breaking call volume after weekend cold snap
3 months ago
firstcoastnews.com
Business Scam Alert: Scammers are once again making fraudulent calls to local businesses, threatening to disconnect service if a payment isn’t made. Customers are given a phone number to call that appears to connect them to JEA. THIS IS A SCAM. As a reminder, JEA will never call and threaten to disconnect your service if you don’t make a cash payment. If you get a suspicious call, hang up and call 904-665-6000. Visit jea.com/scams for more information. | JEA
3:06
Business Scam Alert: Scammers are once again making fraudulent calls to local businesses, threatening to disconnect service if a payment isn’t made. Customers are given a phone number to call that appears to connect them to JEA. THIS IS A SCAM. As a reminder, JEA will never call and threaten to disconnect your service if you don’t make a cash payment. If you get a suspicious call, hang up and call 904-665-6000. Visit jea.com/scams for more information. | JEA
482 viewsJul 30, 2018
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If you haven't paid your JEA bill, your service will not be disconnected until Tuesday
0:56
If you haven't paid your JEA bill, your service will not be disconnected until Tuesday
Sep 19, 2022
firstcoastnews.com
JEA starts process for rate increase on customer bills
JEA starts process for rate increase on customer bills
1 month ago
jacksonville.com
Rodney is a JEA Customer Advisor. He and everyone on our Customer Care team are dedicated to making a positive impact on our customers every day. | JEA
1:02
Rodney is a JEA Customer Advisor. He and everyone on our Customer Care team are dedicated to making a positive impact on our customers every day. | JEA
290 viewsOct 5, 2023
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With thousands facing utility shutoffs, JEA answers questions ahead of 'grace period' ending
2:08
With thousands facing utility shutoffs, JEA answers questions ahead of 'grace period' ending
Sep 15, 2022
firstcoastnews.com
JEA advances rate increases as board confronts budget shortfall, internal tensions
JEA advances rate increases as board confronts budget shortfall, internal tensions
1 month ago
news4jax.com
0:20
JEA Customer Advisors are working hard to answer your calls. Due to an increased call volume to our Customer Center during these summer months, you may experience longer-than-normal wait times to speak with an Advisor. For quicker service, use our self-service account management tools at jea.com: https://jea.fyi/3Jsx1jG Thank you for your patience. | JEA
374 viewsAug 3, 2022
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1:09
⚠️ This is a real scam call reported by a JEA customer. If a call pressures you to act fast or pay in unusual ways, pause. Scammers rely on urgency. Awareness is your best defense. If you get a suspicious call, hang up and verify your account on jea.com or the MyJEA app. #UtilityScams | JEA
673 views4 months ago
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2:30
VERIFY: Is the new JEA headquarters location good for customers?
Apr 6, 2019
firstcoastnews.com
0:08
More than 253,000 JEA customers are already on eBill. That’s over 50% of JEA customer base. It’s easy, paper-free and more convenient. Your bill is delivered straight to your inbox. Not signed up yet? Now’s a good time. 👉 https://jea.fyi/3TTjGqU | JEA
283 views10 months ago
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0:18
JEA will not disconnect customers with late bills Friday due to freezing temps
Feb 20, 2025
firstcoastnews.com
1:55
JEA to hold hurricane exercise Thursday to practice communication with customers with no internet
11 months ago
MSNWTLV-TV Jacksonville
2:41
JEA scam so realistic employees say it could've fooled them
Jul 6, 2018
firstcoastnews.com
0:10
Need more time to pay your JEA bill? We're here to help. Explore our payment assistance options: https://jea.fyi/3sQ3Roe | JEA
65 viewsJan 6, 2022
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2:05
Thank you to all of our JEA employees who have stepped up during these challenging times to ensure you get the reliable utility services you expect and excellent customer support you deserve. Our interim CEO, Melissa Dykes, shares just a few stories of their dedicated service. | JEA
59.3K viewsMar 31, 2020
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2:00
My JEA App Explained - What to Expect
3 views1 month ago
YouTubeTutorialLore
0:22
JEA offers help for customers impacted by shutdown
6 months ago
MSNAction News Jax
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JEA customers to finally see reprieve in November, though future rate hikes still unknown
Oct 27, 2022
firstcoastnews.com
0:59
We’re grateful for our incredible JEA crews, from power plant teams to field workers and customer advisors, who worked around the clock this past weekend to help ensure reliable electric and water service for all. Thank you to our customers for your support and conservation efforts, which helped support systems across Florida. Together, we weathered the cold and showed the strength of our community. #Reliability #FLPublicPower | JEA
2.5K views3 months ago
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0:26
Thank you to our lineworkers for their incredible service to more than 111,000 customers during Hurricane #Debby. 💙💪 Restoration efforts continue throughout the area. JEA crews will continue to work as quickly and safely as possible to restore all services. We thank you so much for your patience. | JEA
99.2K viewsAug 6, 2024
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2:56
JEA sends letters to thousands of customers to check their water service line
Nov 21, 2024
firstcoastnews.com
0:16
Hear how JEA prepares for approaching storms and is ready to respond 24/7 to keep our utility services up and running. | JEA
33 viewsJul 1, 2024
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1:39
Yes, JEA is allowed to charge card fees for utility payments
Sep 3, 2024
firstcoastnews.com
JEA upgrading water meters for all customers starting this week
Jun 13, 2023
news4jax.com
JEA Replaces Negotiating Team Following Conflict Of Interest Concerns Over Potential Sale
Nov 25, 2019
wjct.org
Costly regulations spur talks on JEA serving Atlantic Beach and Neptune Beach
Aug 29, 2024
jacksonville.com
0:04
Our app makes it even easier to manage your account, sign up for programs & more. Download it free from the app store today! | JEA
287K viewsJan 16, 2025
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0:13
Moving to a new home? You can start, stop or transfer your JEA service online through your jea.com account. Get started here: https://jea.fyi/3PYc719 | JEA
282 viewsJul 25, 2023
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0:05
Need to visit with a JEA Customer Advisor in person? You're welcome to walk in or save time and schedule your appointment in advance at our Customer Solutions Center downtown. You can also manage your account 24/7 at jea.com. | JEA
163 viewsOct 3, 2023
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